Text Formatting for End-Users in Zendesk
Can end-users use text formatting in Zendesk support tickets?
End-users have limited text formatting options when submitting comments in Zendesk support tickets. They can use basic formatting like Paragraph Style, Bold, Italic, Bulleted List, Numbered List, Code Block, Insert/Edit Link, and Quote.
However, the text formatting toolbar is not visible in the 'My Activities' section, 'Submit a request' section, or the Support Widget. This limitation means that while some formatting is possible, it is not as extensive as the options available to agents.
More related questions
How can I format text using keyboard shortcuts in Zendesk?
You can easily format text in Zendesk using a variety of keyboard shortcuts. For example, to make text bold, you can useCtrl + Bon Windows or⌘ + Bon Mac. Similarly, to italicize text, useCtrl + Ior⌘ + I. These shortcuts help…
Can I change text color in Zendesk comments?
Yes, you can change the text color in Zendesk comments, but it's only available in the Agent Workspace. This feature is not accessible in the Macros editor or Slack side conversations. Changing text color can help emphasize important information or…
What are the differences between code block and code span in Zendesk?
In Zendesk, a code block is used for longer snippets of code, while a code span is for highlighting a single line or piece of code. This distinction helps in organizing and presenting code more clearly within your comments. Using a code block is…
Is it possible to add tables in Zendesk comments?
Yes, you can add tables to your comments in Zendesk by using the rich text editor. However, to do this, you need to install the Tables app. Tables can be a great way to organize information and present data clearly within your comments. Once the…
Are there any text formatting options not available in Slack side conversations?
Yes, certain text formatting options are not available in Slack side conversations within Zendesk. These include increasing or decreasing heading styles, changing text color, decreasing or increasing paragraph indentation, and adding hyperlinks….
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