You can easily format text in Zendesk using a variety of keyboard shortcuts. For example, to make text bold, you can useCtrl + Bon Windows or⌘ + Bon Mac. Similarly, to italicize text, useCtrl + Ior⌘ + I. These shortcuts help streamline your workflow by allowing quick formatting without needing to navigate through menus.
Additionally, you can create bulleted lists withCtrl + Shift + 8or⌘ + Shift + 8and numbered lists withCtrl + Shift + 7or⌘ + Shift + 7. These shortcuts are part of a broader set of tools available in the rich text editor, designed to enhance your ticket comments efficiently. For more details, check out theoriginal Zendesk documentation.
Yes, you can change the text color in Zendesk comments, but it's only available in the Agent Workspace. This feature is not accessible in the Macros editor or Slack side conversations. Changing text color can help emphasize important information or…
In Zendesk, a code block is used for longer snippets of code, while a code span is for highlighting a single line or piece of code. This distinction helps in organizing and presenting code more clearly within your comments. Using a code block is…
Yes, you can add tables to your comments in Zendesk by using the rich text editor. However, to do this, you need to install the Tables app. Tables can be a great way to organize information and present data clearly within your comments. Once the…
End-users have limited text formatting options when submitting comments in Zendesk support tickets. They can use basic formatting like Paragraph Style, Bold, Italic, Bulleted List, Numbered List, Code Block, Insert/Edit Link, and Quote. However,…
Yes, certain text formatting options are not available in Slack side conversations within Zendesk. These include increasing or decreasing heading styles, changing text color, decreasing or increasing paragraph indentation, and adding hyperlinks….