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Keyboard Shortcuts for Text Formatting in Zendesk

Learn how to use keyboard shortcuts for text formatting in Zendesk. Enhance your workflow with quick bold, italic, and list options.

How can I format text using keyboard shortcuts in Zendesk?

You can easily format text in Zendesk using a variety of keyboard shortcuts. For example, to make text bold, you can useCtrl + Bon Windows or⌘ + Bon Mac. Similarly, to italicize text, useCtrl + Ior⌘ + I. These shortcuts help streamline your workflow by allowing quick formatting without needing to navigate through menus.

Additionally, you can create bulleted lists withCtrl + Shift + 8or⌘ + Shift + 8and numbered lists withCtrl + Shift + 7or⌘ + Shift + 7. These shortcuts are part of a broader set of tools available in the rich text editor, designed to enhance your ticket comments efficiently. For more details, check out theoriginal Zendesk documentation.


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Can I change text color in Zendesk comments?

Yes, you can change the text color in Zendesk comments, but it's only available in the Agent Workspace. This feature is not accessible in the Macros editor or Slack side conversations. Changing text color can help emphasize important information or…

What are the differences between code block and code span in Zendesk?

In Zendesk, a code block is used for longer snippets of code, while a code span is for highlighting a single line or piece of code. This distinction helps in organizing and presenting code more clearly within your comments. Using a code block is…

Is it possible to add tables in Zendesk comments?

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Can end-users use text formatting in Zendesk support tickets?

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Yes, certain text formatting options are not available in Slack side conversations within Zendesk. These include increasing or decreasing heading styles, changing text color, decreasing or increasing paragraph indentation, and adding hyperlinks….

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