Template Creation Limitations in Zendesk Guide
Can I create templates for other page types in Zendesk Guide?
No, you can only create additional templates for articles, sections, and categories in Zendesk Guide. Other page types do not support multiple templates. This feature is available for Suite Growth and Professional plans or Guide Professional with Support, but only in a non-live theme.
More related questions
How can I add multiple templates to my Zendesk Guide theme?
You can add multiple templates to your Zendesk Guide theme by using the theme editor or by working on themes locally. In the theme editor, navigate to the theme you want to edit, click 'Customize', then 'Edit code'. In the Files area, click 'Add…
What is the process for adding templates to downloaded Zendesk themes?
To add templates to downloaded Zendesk themes, create a folder in the theme's templates folder based on the type of template you want (article, section, or category). Add an .hbs template file to this folder, ensuring the file name is 25 characters…
How many additional templates can I create in Zendesk Guide?
In Zendesk Guide, you can create up to 100 additional templates for each type: articles, sections, and categories. This allows for a high degree of customization in how your content is presented.
Can I use template partials in Zendesk Guide themes?
No, Zendesk Guide themes do not support template partials. Template partials are smaller, reusable templates that can be imported into a parent template, but this functionality is not available in Zendesk Guide.
What are the requirements to create multiple templates in Zendesk Guide?
To create multiple templates in Zendesk Guide, you must be a Guide admin. Additionally, this feature is available on Suite Growth and Professional plans or Guide Professional with Support, but only in a non-live theme.
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