Add Templates to Downloaded Zendesk Themes
What is the process for adding templates to downloaded Zendesk themes?
To add templates to downloaded Zendesk themes, create a folder in the theme's templates folder based on the type of template you want (article, section, or category). Add an .hbs template file to this folder, ensuring the file name is 25 characters or less and uses snake_case. Once you've edited and saved your template, zip the theme and import it back into Guide. You can then preview and apply your new template.
More related questions
How can I add multiple templates to my Zendesk Guide theme?
You can add multiple templates to your Zendesk Guide theme by using the theme editor or by working on themes locally. In the theme editor, navigate to the theme you want to edit, click 'Customize', then 'Edit code'. In the Files area, click 'Add…
Can I create templates for other page types in Zendesk Guide?
No, you can only create additional templates for articles, sections, and categories in Zendesk Guide. Other page types do not support multiple templates. This feature is available for Suite Growth and Professional plans or Guide Professional with…
How many additional templates can I create in Zendesk Guide?
In Zendesk Guide, you can create up to 100 additional templates for each type: articles, sections, and categories. This allows for a high degree of customization in how your content is presented.
Can I use template partials in Zendesk Guide themes?
No, Zendesk Guide themes do not support template partials. Template partials are smaller, reusable templates that can be imported into a parent template, but this functionality is not available in Zendesk Guide.
What are the requirements to create multiple templates in Zendesk Guide?
To create multiple templates in Zendesk Guide, you must be a Guide admin. Additionally, this feature is available on Suite Growth and Professional plans or Guide Professional with Support, but only in a non-live theme.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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