Tag Information Collected by Zendesk Explore
What tag information does Zendesk Explore collect?
Zendesk Explore collects various tag information depending on the dataset you choose. This includes attributes like Ticket tags, Assignee tags, Requester tags, and more. Each attribute returns the tags associated with different entities such as tickets, assignees, and organizations. Note that Explore stores the first 255 characters of each tag it collects.
For a complete list of tag attributes and their descriptions, see the originalZendesk help article.
More related questions
How can I report on all ticket tags used in the last 30 days in Zendesk Explore?
To report on all ticket tags used in the last 30 days, you can create a simple report in Zendesk Explore. Start by opening a new report using the Support - Tickets dataset. In the Metrics panel, add the metric COUNT(Tickets). Then, in the Rows…
How do I filter tickets by specific tags in Zendesk Explore?
Filtering tickets by specific tags in Zendesk Explore is straightforward. You can create a report that uses a filter to return only tickets containing a specific tag. Start by opening a new report using the Support - Tickets dataset. In the Metrics…
What are standard calculated metrics and attributes for tag reporting in Zendesk Explore?
Standard calculated metrics and attributes in Zendesk Explore offer powerful ways to report on tags. You can use functions like INCLUDESANY, INCLUDESALL, NOT INCLUDESANY, and NOT INCLUDESALL to customize your reports. For example, INCLUDES_ANY…
How can I find tickets with multiple tags in Zendesk Explore?
To find tickets with multiple tags in Zendesk Explore, you can use a standard calculated attribute. For instance, if you want to find tickets that have both 'united_states' and 'italy' tags, create a calculated attribute with the formula: IF…
How do I exclude tickets with certain tags in Zendesk Explore?
Excluding tickets with certain tags in Zendesk Explore can be done using a standard calculated attribute. For example, to exclude tickets with the tag 'Alaska', use the formula: IF (NOT INCLUDES_ANY([Ticket tags], "Alaska")) THEN "true" ELSE…
How can I use wildcards in tag reporting in Zendesk Explore?
Wildcards can be used in tag reporting in Zendesk Explore to match tags containing specific strings. Use the '%' character as a wildcard. For example, to find tickets with tags containing 'autosolve', use the formula: IF NOT INCLUDES_ANY([Ticket…
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