Exclude Tickets by Tags in Zendesk Explore
How do I exclude tickets with certain tags in Zendesk Explore?
Excluding tickets with certain tags in Zendesk Explore can be done using a standard calculated attribute. For example, to exclude tickets with the tag 'Alaska', use the formula: IF (NOT INCLUDES_ANY([Ticket tags], "Alaska")) THEN "true" ELSE "false" ENDIF. Add this attribute to the Filters panel and configure it to show only True values, effectively excluding tickets with the specified tag.
For more detailed instructions, refer to the originalZendesk help article.
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