SVG File Compatibility for Zendesk Bot Avatars
Can I use SVG files for custom bot avatars in Zendesk?
Currently, SVG files are not supported for custom bot avatars in Zendesk due to security concerns.
If you wish to use the same image for both your Messaging Logo and Bot Avatar, consider converting your SVG file to a different format, such as PNG or JPEG, which are compatible with Zendesk's bot avatar feature.
More related questions
What are custom bot avatars in Zendesk?
Custom bot avatars in Zendesk allow you to personalize the avatar image of your messaging conversation bots. This feature helps align the bot's appearance with your brand and its persona. You can set a custom avatar when creating a new bot or…
How do I set a custom bot avatar in Zendesk?
Setting a custom bot avatar in Zendesk is straightforward and can be done when creating a new bot or through the settings of an existing bot. Simply choose an image that represents your brand or the bot's persona. You can preview the avatar in the…
Why can't I see the custom bot avatar option in my Zendesk account?
If you don't see the custom bot avatar option in your Zendesk account, it might be due to the rollout schedule. The rollout for custom bot avatars started on November 13, 2023, and was completed by November 15, 2023. If you're still experiencing…
Do I need to take any action to use custom bot avatars in Zendesk?
No immediate action is required to use custom bot avatars in Zendesk. Setting a custom avatar is optional. You can choose to set a custom avatar when creating new bots or update existing ones at your convenience. This feature is designed to enhance…
How do custom bot avatars affect proactive messaging in Zendesk?
Custom bot avatars are reflected in the proactive messaging admin experience when a bot is set as the responder. To ensure the custom avatar is visible to end-users, you must save the proactive message settings. Future updates are planned to make…
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