Setting a custom bot avatar in Zendesk is straightforward and can be done when creating a new bot or through the settings of an existing bot.
Simply choose an image that represents your brand or the bot's persona. You can preview the avatar in the settings page and during bot testing. Remember, setting a custom avatar is optional and can be done at your convenience.
Custom bot avatars in Zendesk allow you to personalize the avatar image of your messaging conversation bots. This feature helps align the bot's appearance with your brand and its persona. You can set a custom avatar when creating a new bot or…
If you don't see the custom bot avatar option in your Zendesk account, it might be due to the rollout schedule. The rollout for custom bot avatars started on November 13, 2023, and was completed by November 15, 2023. If you're still experiencing…
Currently, SVG files are not supported for custom bot avatars in Zendesk due to security concerns. If you wish to use the same image for both your Messaging Logo and Bot Avatar, consider converting your SVG file to a different format, such as PNG…
No immediate action is required to use custom bot avatars in Zendesk. Setting a custom avatar is optional. You can choose to set a custom avatar when creating new bots or update existing ones at your convenience. This feature is designed to enhance…
Custom bot avatars are reflected in the proactive messaging admin experience when a bot is set as the responder. To ensure the custom avatar is visible to end-users, you must save the proactive message settings. Future updates are planned to make…