Impact of Custom Bot Avatars on Zendesk Proactive Messaging
How do custom bot avatars affect proactive messaging in Zendesk?
Custom bot avatars are reflected in the proactive messaging admin experience when a bot is set as the responder.
To ensure the custom avatar is visible to end-users, you must save the proactive message settings. Future updates are planned to make this process automatic, eliminating the need to manually save settings for avatar updates.
More related questions
What are custom bot avatars in Zendesk?
Custom bot avatars in Zendesk allow you to personalize the avatar image of your messaging conversation bots. This feature helps align the bot's appearance with your brand and its persona. You can set a custom avatar when creating a new bot or…
How do I set a custom bot avatar in Zendesk?
Setting a custom bot avatar in Zendesk is straightforward and can be done when creating a new bot or through the settings of an existing bot. Simply choose an image that represents your brand or the bot's persona. You can preview the avatar in the…
Why can't I see the custom bot avatar option in my Zendesk account?
If you don't see the custom bot avatar option in your Zendesk account, it might be due to the rollout schedule. The rollout for custom bot avatars started on November 13, 2023, and was completed by November 15, 2023. If you're still experiencing…
Can I use SVG files for custom bot avatars in Zendesk?
Currently, SVG files are not supported for custom bot avatars in Zendesk due to security concerns. If you wish to use the same image for both your Messaging Logo and Bot Avatar, consider converting your SVG file to a different format, such as PNG…
Do I need to take any action to use custom bot avatars in Zendesk?
No immediate action is required to use custom bot avatars in Zendesk. Setting a custom avatar is optional. You can choose to set a custom avatar when creating new bots or update existing ones at your convenience. This feature is designed to enhance…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
