Suppress Autoreplies in Zendesk Web Widget (Classic)
Learn how to suppress autoreplies in Zendesk's Web Widget (Classic) using JS API for better control over suggestions.
How can I suppress autoreplies in Zendesk's Web Widget (Classic)?
You can suppress autoreplies in the Web Widget (Classic) using the JS API. By setting thesuppressproperty totrue, you can prevent the widget from suggesting answers in certain situations. This is useful if you want to control when and how suggestions are made to users.
To implement this, add the following code snippet to your settings:
window.zESettings = { webWidget: { answerBot: { suppress: true } } };For more details, you can refer to theoriginal documentation.
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