Customize Bot Appearance in Zendesk Web Widget
Learn how to update the bot's appearance in Zendesk's Web Widget using JS API for a personalized experience.
How can I update the appearance of the bot in Zendesk's Web Widget?
You can customize the appearance of the bot in the Web Widget by modifying the widget's title, bot name, and avatar using the JS API. This allows you to tailor the bot's look to better fit your brand.
To do this, add the following code snippet before the widget script is loaded:
<script type="text/javascript">window.zESettings = { webWidget: { answerBot: { avatar: { url: 'https://link-to-some-image', name: { "*": 'Zendesk' } }, title: { "en-US": "Support" } } } }; </script>This code allows you to set a custom avatar image and name, as well as change the widget's title.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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