Filter Article Suggestions by Label in Zendesk
Discover how to filter article suggestions by label in Zendesk's Web Widget for more relevant content delivery.
How do I filter article suggestions by label in Zendesk's Web Widget?
Filtering article suggestions by label in the Web Widget allows you to provide more relevant content to users based on their context. You can use the JS API to set specific labels that the autoreply feature will use to filter articles.
To implement this, add the following code snippet before the widget script is loaded:
<script>zESettings = { webWidget: { answerBot: { search: { labels: ['hello', 'world'] } } }}</script>This is particularly useful for creating URL mappings that set labels based on the user's location on your site or filtering articles for specific platforms.
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