Supported Rich Content in Zendesk Emails
What types of rich content are supported in Zendesk emails?
Zendesk supports a variety of rich content types in emails, enhancing ticket presentation.
Supported rich content includes full color, basic formatting options like bold, italic, and underline, as well as code blocks, tables, and inline images. However, special fonts and background images are not supported and will not appear in tickets.
More related questions
How do I disable rich content in incoming emails in Zendesk?
To disable rich content in incoming emails, you need to adjust your settings in the Admin Center. Navigate to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. Beside the Rich content in email option, click…
How can I enable rich content in incoming emails in Zendesk?
Enabling rich content in incoming emails allows you to retain formatting in tickets. To enable this feature, go to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Ensure that the Enable option beside Rich…
What happens if Zendesk can't parse HTML content in emails?
If Zendesk is unable to parse the HTML content of an email, it will default to using the plain text part. This ensures that the email content is still captured and displayed in tickets, albeit without any formatting. This fallback mechanism helps…
Why might someone want to disable rich content in Zendesk emails?
Disabling rich content in Zendesk emails can be useful for simplifying ticket creation. Some users prefer plain text to avoid formatting issues or to ensure consistency across all tickets. This can be particularly helpful in environments where…
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