Reasons to Disable Rich Content in Zendesk
Why might someone want to disable rich content in Zendesk emails?
Disabling rich content in Zendesk emails can be useful for simplifying ticket creation.
Some users prefer plain text to avoid formatting issues or to ensure consistency across all tickets. This can be particularly helpful in environments where email parsing might fail or where a uniform ticket appearance is desired.
More related questions
How do I disable rich content in incoming emails in Zendesk?
To disable rich content in incoming emails, you need to adjust your settings in the Admin Center. Navigate to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. Beside the Rich content in email option, click…
How can I enable rich content in incoming emails in Zendesk?
Enabling rich content in incoming emails allows you to retain formatting in tickets. To enable this feature, go to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Ensure that the Enable option beside Rich…
What happens if Zendesk can't parse HTML content in emails?
If Zendesk is unable to parse the HTML content of an email, it will default to using the plain text part. This ensures that the email content is still captured and displayed in tickets, albeit without any formatting. This fallback mechanism helps…
What types of rich content are supported in Zendesk emails?
Zendesk supports a variety of rich content types in emails, enhancing ticket presentation. Supported rich content includes full color, basic formatting options like bold, italic, and underline, as well as code blocks, tables, and inline images….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
