Zendesk Sell is now available in 27 different languages, including simplified and traditional Chinese. This update applies to both the web and mobile applications, allowing users to choose their preferred language in their Sell profile. For more details, seeChanging a supported language in Zendesk Sell.
Zendesk Support triggers have been enhanced to allow more detailed searches. You can now search within trigger definitions to find triggers with specific descriptions, conditions, or actions, in addition to trigger names. This enhancement enables…
Follow-up tickets for side conversations in Zendesk are now created automatically. When someone replies to a side conversation that belongs to a closed or archived ticket, a follow-up ticket is generated. This feature streamlines the process of…
Zendesk has introduced a new side conversations role permission. This permission allows you to prevent agents with custom roles from starting and replying to side conversations. This feature is particularly useful for organizations that need to…
Zendesk now allows you to create side conversation child tickets. These are separate tickets that are subordinate to a side conversation and can be assigned to a specific agent or group. This feature helps in organizing and managing complex…
The Zendesk Agent Workspace has received an update with a flexible message composer. This new composer allows agents to switch seamlessly between different communication channels, such as social messages, chats, emails, and internal notes. This…
Zendesk Talk has improved how it handles calls from unknown numbers. Previously, all calls from unknown numbers were grouped under a single user profile named 'Unknown caller.' Now, each call from an unknown number creates a new, unique 'Caller…
Zendesk Guide now offers themes that can be purchased and used from the Zendesk Marketplace. These themes are created by both Zendesk and third-party developers, allowing for greater customization and flexibility in designing your help center. For…
Developers can now package and sell Guide themes in the Zendesk Marketplace. To do this, developers need to sign up as a Zendesk Marketplace partner, set up a Stripe account, and submit their themes through the Marketplace developer portal. This…