Improvements to Zendesk Agent Workspace
What improvements have been made to the Zendesk Agent Workspace?
The Zendesk Agent Workspace has received an update with a flexible message composer. This new composer allows agents to switch seamlessly between different communication channels, such as social messages, chats, emails, and internal notes. This enhancement ensures that agents can handle all types of messages efficiently. For more details, seeComposing messages in the Zendesk Agent Workspace.
More related questions
What enhancements have been made to Zendesk Support triggers?
Zendesk Support triggers have been enhanced to allow more detailed searches. You can now search within trigger definitions to find triggers with specific descriptions, conditions, or actions, in addition to trigger names. This enhancement enables…
How does Zendesk handle follow-up tickets for side conversations?
Follow-up tickets for side conversations in Zendesk are now created automatically. When someone replies to a side conversation that belongs to a closed or archived ticket, a follow-up ticket is generated. This feature streamlines the process of…
What new permissions are available for side conversations in Zendesk?
Zendesk has introduced a new side conversations role permission. This permission allows you to prevent agents with custom roles from starting and replying to side conversations. This feature is particularly useful for organizations that need to…
How can I create side conversation child tickets in Zendesk?
Zendesk now allows you to create side conversation child tickets. These are separate tickets that are subordinate to a side conversation and can be assigned to a specific agent or group. This feature helps in organizing and managing complex…
How does Zendesk Talk handle unknown callers now?
Zendesk Talk has improved how it handles calls from unknown numbers. Previously, all calls from unknown numbers were grouped under a single user profile named 'Unknown caller.' Now, each call from an unknown number creates a new, unique 'Caller…
What new features are available in Zendesk Guide themes?
Zendesk Guide now offers themes that can be purchased and used from the Zendesk Marketplace. These themes are created by both Zendesk and third-party developers, allowing for greater customization and flexibility in designing your help center. For…
What languages are now supported in Zendesk Sell?
Zendesk Sell is now available in 27 different languages, including simplified and traditional Chinese. This update applies to both the web and mobile applications, allowing users to choose their preferred language in their Sell profile. For more…
How can developers sell Guide themes in the Zendesk Marketplace?
Developers can now package and sell Guide themes in the Zendesk Marketplace. To do this, developers need to sign up as a Zendesk Marketplace partner, set up a Stripe account, and submit their themes through the Marketplace developer portal. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
