Supported Image File Types in Zendesk Talk MMS
Learn which image file types Zendesk Talk supports in MMS messages: .jpg, .gif, and .png. Ensure smooth handling by using these formats.
What image file types does Zendesk Talk support in MMS messages?
Zendesk Talk supports .jpg, .gif, and .png image file types in MMS messages. These file types are accepted and transformed by Zendesk's provider, Twilio. When Twilio receives an image file in one of these formats, it handles the extension setting for those files, ensuring they are properly processed and displayed.
If you're sending images via MMS through Zendesk Talk, make sure they are in one of these supported formats to ensure smooth handling and delivery. For more details, you can refer to the originalZendesk help article.
More related questions
Does Zendesk Talk support MPEG and MP4 files in MMS messages?
Yes, Zendesk Talk does support MPEG and MP4 files in MMS messages, but with a caveat. While these file types are accepted, Twilio, the provider, does not handle the file extension setting for MPEG and MP4 files. This means that Zendesk attaches the…
Are there any file types that Zendesk Talk does not automatically format?
Yes, Zendesk Talk does not automatically format any file types other than .jpg, .gif, and .png. These are the only file types for which Twilio, Zendesk's provider, handles the extension setting. For other file types, such as MPEG and MP4, Zendesk…
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