image for site

File Types Not Auto-Formatted by Zendesk Talk

Understand which file types Zendesk Talk does not automatically format. Ensure correct formatting for non-image files like MPEG and MP4.

Are there any file types that Zendesk Talk does not automatically format?

Yes, Zendesk Talk does not automatically format any file types other than .jpg, .gif, and .png. These are the only file types for which Twilio, Zendesk's provider, handles the extension setting. For other file types, such as MPEG and MP4, Zendesk attaches the file as received from Twilio without any modification.

If you're working with file types other than the supported image formats, it's important to ensure they are correctly formatted before sending them through Zendesk Talk.


More related questions

What image file types does Zendesk Talk support in MMS messages?

Zendesk Talk supports .jpg, .gif, and .png image file types in MMS messages. These file types are accepted and transformed by Zendesk's provider, Twilio. When Twilio receives an image file in one of these formats, it handles the extension setting…

Does Zendesk Talk support MPEG and MP4 files in MMS messages?

Yes, Zendesk Talk does support MPEG and MP4 files in MMS messages, but with a caveat. While these file types are accepted, Twilio, the provider, does not handle the file extension setting for MPEG and MP4 files. This means that Zendesk attaches the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites