MPEG and MP4 File Support in Zendesk Talk MMS
Discover how Zendesk Talk handles MPEG and MP4 files in MMS messages. Learn about file extension settings and format management.
Does Zendesk Talk support MPEG and MP4 files in MMS messages?
Yes, Zendesk Talk does support MPEG and MP4 files in MMS messages, but with a caveat. While these file types are accepted, Twilio, the provider, does not handle the file extension setting for MPEG and MP4 files. This means that Zendesk attaches the file received from Twilio without modifying its format.
If you're sending MPEG or MP4 files, be aware that the file extension setting won't be automatically managed, so you might need to ensure the file is correctly formatted before sending.
More related questions
What image file types does Zendesk Talk support in MMS messages?
Zendesk Talk supports .jpg, .gif, and .png image file types in MMS messages. These file types are accepted and transformed by Zendesk's provider, Twilio. When Twilio receives an image file in one of these formats, it handles the extension setting…
Are there any file types that Zendesk Talk does not automatically format?
Yes, Zendesk Talk does not automatically format any file types other than .jpg, .gif, and .png. These are the only file types for which Twilio, Zendesk's provider, handles the extension setting. For other file types, such as MPEG and MP4, Zendesk…
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