Submitting Support Requests Without Registration in Zendesk
Can unregistered users submit support requests in Zendesk?
Yes, Zendesk allows unregistered users to submit support requests, although they miss out on some benefits of registration. This setup is common for companies offering email-only support.
Even without registration, a user account is created for communication purposes. Unregistered users receive email notifications for their requests, but they don't get a welcome email. This approach maintains a straightforward ticket workflow for agents while keeping the help center accessible to all.
More related questions
What are the options for end-user access in Zendesk?
Zendesk offers flexible options for configuring end-user access based on your support needs. You can choose between open, closed, or restricted access settings. In an open setup, anyone can view your help center and submit support requests, making…
How does end-user registration work in Zendesk?
End-user registration in Zendesk can be required or optional, depending on your setup preferences. When required, users must register by providing their name and email address before submitting support requests. The registration process begins when…
What are the sign-in options for end users in Zendesk?
Zendesk provides several sign-in options for end users, including standard Zendesk authentication, social media sign-in, and single sign-on (SSO) methods. Standard sign-in requires users to register with an email and password. Social sign-in allows…
How does single sign-on (SSO) work in Zendesk?
Single sign-on (SSO) in Zendesk allows users to authenticate through external systems, providing a seamless login experience. SSO can be implemented using JSON Web Token (JWT) or SAML protocols. With JWT, a shared secret between your system and…
Can agents create end-user accounts in Zendesk?
Yes, agents in Zendesk can manually create end-user accounts, providing flexibility in user management. Administrators can also bulk import users via CSV or use the Zendesk API. If registration is required, agents can send a welcome email prompting…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
