Zendesk End-User Access Options Explained
What are the options for end-user access in Zendesk?
Zendesk offers flexible options for configuring end-user access based on your support needs. You can choose between open, closed, or restricted access settings.
In an open setup, anyone can view your help center and submit support requests, making it ideal for businesses serving the general public. A closed setup restricts sign-in and support request submissions to users you manually add to your Zendesk account, suitable for internal IT help desks. The restricted option allows only users with approved email domains to submit requests, providing a balance between open and closed configurations.Learn more about end-user access options.
More related questions
How does end-user registration work in Zendesk?
End-user registration in Zendesk can be required or optional, depending on your setup preferences. When required, users must register by providing their name and email address before submitting support requests. The registration process begins when…
Can unregistered users submit support requests in Zendesk?
Yes, Zendesk allows unregistered users to submit support requests, although they miss out on some benefits of registration. This setup is common for companies offering email-only support. Even without registration, a user account is created for…
What are the sign-in options for end users in Zendesk?
Zendesk provides several sign-in options for end users, including standard Zendesk authentication, social media sign-in, and single sign-on (SSO) methods. Standard sign-in requires users to register with an email and password. Social sign-in allows…
How does single sign-on (SSO) work in Zendesk?
Single sign-on (SSO) in Zendesk allows users to authenticate through external systems, providing a seamless login experience. SSO can be implemented using JSON Web Token (JWT) or SAML protocols. With JWT, a shared secret between your system and…
Can agents create end-user accounts in Zendesk?
Yes, agents in Zendesk can manually create end-user accounts, providing flexibility in user management. Administrators can also bulk import users via CSV or use the Zendesk API. If registration is required, agents can send a welcome email prompting…
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