Stop Spam Attacks from Contact Form
What steps can I take to stop a spam attack from my contact form?
To stop a spam attack from your contact form, you can enable CAPTCHA, which is set by default to mitigate spam. Additionally, requiring end-users to register and verify their email before accessing the web form can help reduce spam.
If you need to bulk delete spam tickets, there are methods available to do so efficiently. For more information on these methods, you can refer to the article: How can I bulk delete spam tickets in Zendesk?
More related questions
How can I verify if spam tickets are coming from my contact form?
To verify if spam tickets are coming from your contact form, you need to check the events of the ticket. Open a ticket and view the events to see the channel through which it was submitted. If the ticket was submitted through a channel other than…
How can I bulk delete spam tickets in Zendesk?
If your Zendesk account has been spammed, you can bulk delete these spam tickets instead of manually deleting them one by one. There are different ways to perform this bulk deletion, which are outlined in the article: How can I bulk delete spam…
What should I do if CAPTCHA is not preventing spam effectively?
If the default CAPTCHA is not effectively preventing spam, consider requiring end-users to sign in before they can submit a request. This adds an additional layer of security and can help reduce spam submissions. For more information on CAPTCHA and…
How can I use the blocklist to prevent spam in Zendesk?
To prevent spam in Zendesk, you can use the blocklist feature. By entering the keyword 'reject:' in front of an email address or domain, you can block ticket submissions from all channels. This ensures that tickets from these sources are not added…
Can I enforce CAPTCHA for all users on my contact form?
Currently, CAPTCHA is only prompted in certain circumstances and cannot be enforced for all users by default. However, you can require end-users to register and verify their email before accessing the web form, which can help mitigate spam. For…
How can I disable the web form channel for end users?
If you want to disable the web form channel for end users, you can do so by deactivating the Help Center for end users. This will prevent any external submissions through the web form, ensuring that only agents have access. For more detailed…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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