Stop Email Notifications for Ticket Assignments
How can I stop receiving email notifications when a ticket is assigned to me?
To stop receiving email notifications when a ticket is assigned to you, an admin can adjust the trigger settings.
Navigate to the Admin Center, click on 'Objects and rules', and then select 'Triggers' under 'Business rules'. Find the trigger named 'Notify assignee of assignment' and add a condition under 'Meet ALL of the following conditions'. Set it to 'Assignee | Is not | Your agent name'. Repeat this for all agents who do not wish to receive notifications. If no agents want these notifications, consider deactivating the trigger.
For more details, visit theZendesk support page.
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