Disable Email Notifications for Followed Tickets
Find out if you can disable email notifications for tickets you follow in Zendesk and how to provide feedback to the product team.
Can I disable email notifications for tickets I follow in Zendesk?
Unfortunately, there's no way to disable email notifications for tickets you follow in Zendesk.
The system does not currently allow customization of default email notifications for CCs and followers. If you have specific feedback or a use case, you can share it with the Zendesk product team to help them understand your needs better.
More related questions
How can I stop receiving email notifications when a ticket is assigned to me?
To stop receiving email notifications when a ticket is assigned to you, an admin can adjust the trigger settings. Navigate to the Admin Center, click on 'Objects and rules', and then select 'Triggers' under 'Business rules'. Find the trigger named…
How can I manage who receives notifications when a ticket is created in Zendesk?
To manage who receives notifications when a ticket is created, you can customize the notification triggers. Add a condition in the trigger settings that excludes certain users by using a tag like 'no_email'. Apply this tag to users who should not…
Is it possible to send notifications only to CCs and not the main requester in Zendesk?
Currently, Zendesk does not support sending notifications only to CCs while excluding the main requester through triggers. However, you can create a Webhook to notify external end users when specific trigger conditions are met. This workaround…
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