Steps to Manage Spam Tickets in Zendesk
Discover how to manage spam tickets in Zendesk by identifying their source and implementing effective prevention strategies.
What steps should I take to manage spam tickets in Zendesk?
Managing spam tickets in Zendesk involves identifying the channel they come from and implementing solutions to prevent them. Start by examining the events of a sample spam ticket to determine its source.
Once you know the channel, you can adopt specific strategies to manage or block spam from that source. This proactive approach helps in maintaining a clean and efficient ticketing system. For more information, check out theoriginal Zendesk help article.
More related questions
How can I identify the source of spam tickets in Zendesk?
To identify the source of spam tickets in Zendesk, you need to examine the events of a sample spam ticket. By doing this, you can determine the channel from which the ticket originated and decide on the appropriate solution to manage or prevent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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