Identify the Source of Spam Tickets in Zendesk
Learn how to trace the origin of spam tickets in Zendesk by examining ticket events. Discover effective strategies for managing spam.
How can I identify the source of spam tickets in Zendesk?
To identify the source of spam tickets in Zendesk, you need to examine the events of a sample spam ticket. By doing this, you can determine the channel from which the ticket originated and decide on the appropriate solution to manage or prevent further spam.
Once you have located a spam ticket, view its events to trace back to the channel it came from. This information is crucial for implementing effective spam management strategies. For more detailed guidance, you can refer to theoriginal Zendesk help article.
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What steps should I take to manage spam tickets in Zendesk?
Managing spam tickets in Zendesk involves identifying the channel they come from and implementing solutions to prevent them. Start by examining the events of a sample spam ticket to determine its source. Once you know the channel, you can adopt…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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