Editing a bot's behavior in Zendesk involves a few straightforward steps. First, go to the Admin Center, then Channels > Bots and automation > Bots. Click on Manage bots, hover over the bot you wish to edit, and click Edit. In the Behaviour tab, you can make various adjustments, such as disabling article suggestions.
These steps allow you to tailor the bot's responses and improve user interactions.
You can easily disable article suggestions in Zendesk's bot builder by adjusting the settings. To do this, navigate to the Admin Center, then go to Channels > Bots and automation > Bots. Click on Manage bots, hover over the bot you want to edit,…
To manage bots in Zendesk, head over to the Admin Center and navigate to Channels > Bots and automation > Bots. Here, you can click on Manage bots to access and edit your existing bots. This section allows you to customize various settings,…
To prevent Zendesk bots from recommending help center articles, you need to modify the bot's settings. Access the Admin Center, then go to Channels > Bots and automation > Bots. Click on Manage bots, select the bot you want to change, and click…