Find and Manage Bots in Zendesk
Discover how to locate and manage your bots in Zendesk through the Admin Center for customization.
Where can I find the option to manage bots in Zendesk?
To manage bots in Zendesk, head over to the Admin Center and navigate to Channels > Bots and automation > Bots. Here, you can click on Manage bots to access and edit your existing bots.
This section allows you to customize various settings, including turning off article suggestions if needed.
More related questions
How do I disable article suggestions in Zendesk's bot builder?
You can easily disable article suggestions in Zendesk's bot builder by adjusting the settings. To do this, navigate to the Admin Center, then go to Channels > Bots and automation > Bots. Click on Manage bots, hover over the bot you want to edit,…
What steps are involved in editing a bot's behavior in Zendesk?
Editing a bot's behavior in Zendesk involves a few straightforward steps. First, go to the Admin Center, then Channels > Bots and automation > Bots. Click on Manage bots, hover over the bot you wish to edit, and click Edit. In the Behaviour tab,…
How can I prevent Zendesk bots from recommending help center articles?
To prevent Zendesk bots from recommending help center articles, you need to modify the bot's settings. Access the Admin Center, then go to Channels > Bots and automation > Bots. Click on Manage bots, select the bot you want to change, and click…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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