Creating a trigger for auto-assigning tickets in Zendesk involves a few key steps.
First, create a trigger and give it a name and category. Set conditions to ensure the ticket comment is public and the assignee is not set. Add specific conditions based on your routing needs, such as channel, organization, or user tags. Under actions, add a tag for tracking and choose whether to assign the ticket to a specific agent or group. Once the trigger is created, test it with a sample ticket to verify its functionality. For more detailed instructions, refer to theoriginal guide.
You can auto-assign tickets from a specific channel to an agent or group using triggers in Zendesk. To set this up, create a trigger and name it. Under the conditions, specify that the ticket comment is public and the assignee is not set. Then, add…
Routing tickets from an organization to a specific agent or group in Zendesk is straightforward with triggers. Start by creating a trigger and naming it. Set conditions to ensure the ticket comment is public and the assignee is not set, then…
Yes, you can assign tickets from specific end users to a particular agent or group in Zendesk using triggers. First, tag the end user by searching for their profile in Support and adding a tag in the Tags field. Then, create a trigger using this…
Testing your Zendesk trigger for auto-assigning tickets is essential to ensure it functions correctly. After creating your trigger, generate a test ticket that meets the conditions you've set. Check if the ticket is automatically assigned to the…