Yes, you can assign tickets from specific end users to a particular agent or group in Zendesk using triggers.
First, tag the end user by searching for their profile in Support and adding a tag in the Tags field. Then, create a trigger using this tag as a condition, ensuring the ticket comment is public and the assignee is not set. Under actions, add a tag for identification and choose whether to assign the ticket to a specific agent or group. After setting up the trigger, test it with a sample ticket to ensure it works as intended. For more details, visit theoriginal guide.
You can auto-assign tickets from a specific channel to an agent or group using triggers in Zendesk. To set this up, create a trigger and name it. Under the conditions, specify that the ticket comment is public and the assignee is not set. Then, add…
Routing tickets from an organization to a specific agent or group in Zendesk is straightforward with triggers. Start by creating a trigger and naming it. Set conditions to ensure the ticket comment is public and the assignee is not set, then…
Creating a trigger for auto-assigning tickets in Zendesk involves a few key steps. First, create a trigger and give it a name and category. Set conditions to ensure the ticket comment is public and the assignee is not set. Add specific conditions…
Testing your Zendesk trigger for auto-assigning tickets is essential to ensure it functions correctly. After creating your trigger, generate a test ticket that meets the conditions you've set. Check if the ticket is automatically assigned to the…