Auto-Assign Tickets from Specific Channel in Zendesk
How can I auto-assign tickets from a specific channel in Zendesk?
You can auto-assign tickets from a specific channel to an agent or group using triggers in Zendesk.
To set this up, create a trigger and name it. Under the conditions, specify that the ticket comment is public and the assignee is not set. Then, add conditions to identify the tickets from your chosen channel, such as email or WhatsApp. Under actions, add a tag for easy identification and choose whether to assign the ticket to a specific agent or group. Finally, create the trigger and test it with a sample ticket to ensure it works as expected. For more details, check theoriginal guide.
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