Standard Reports in Zendesk Classic Reporting
What are the standard reports available in Zendesk Classic reporting?
Zendesk Classic reporting offers a set of standard reports to help manage day-to-day support activities. These include Backlog Evolution, High & Urgent Priority Tickets, Incident Evolution, Resolution Times, and Ticket Priorities. Each report provides insights into different aspects of ticket management, such as comparing unsolved tickets with new and solved ones, or analyzing resolution times.
More related questions
What is Zendesk's Classic reporting and who can use it?
Classic reporting is a legacy feature for Zendesk Support standalone accounts purchased before April 30, 2015. If your account was created after this date, you'll need to use Zendesk Explore for reporting. Classic reporting allows you to monitor…
How can I create a report in Zendesk Classic reporting?
Only administrators can create reports in Zendesk Classic reporting. To create a report, navigate to the Admin Center, select Account, then Tools > Reports, and click Add report. You'll need to enter a report title, set the reporting period, and…
How can I export reports in Zendesk Classic reporting?
In Zendesk Classic reporting, administrators can export reports as CSV or XML files. To export a report, go to the Admin Center, select Account, then Tools > Reports, choose a report, and select the desired file format. The files are immediately…
Can I edit or clone reports in Zendesk Classic reporting?
Yes, administrators can edit and clone reports in Zendesk Classic reporting. To edit a report, navigate to the Admin Center, select Account, then Tools > Reports, and choose the report you want to modify. You can change the title, time period, and…
What conditions can I use to build data series in Zendesk Classic reports?
In Zendesk Classic reporting, you can build data series using various conditions such as ticket status, priority, type, group, assignee, organization, tags, ticket channel, resolution time, and more. These conditions help filter and display…
How do I delete a report in Zendesk Classic reporting?
Only administrators have the ability to delete reports in Zendesk Classic reporting. To delete a report, go to the Admin Center, select Account, then Tools > Reports, locate the report you wish to delete, and select Edit. From there, you can choose…
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