Editing and Cloning Reports in Zendesk Classic
Can I edit or clone reports in Zendesk Classic reporting?
Yes, administrators can edit and clone reports in Zendesk Classic reporting. To edit a report, navigate to the Admin Center, select Account, then Tools > Reports, and choose the report you want to modify. You can change the title, time period, and data series. Cloning a report creates a copy that can be modified for other purposes.
More related questions
What is Zendesk's Classic reporting and who can use it?
Classic reporting is a legacy feature for Zendesk Support standalone accounts purchased before April 30, 2015. If your account was created after this date, you'll need to use Zendesk Explore for reporting. Classic reporting allows you to monitor…
How can I create a report in Zendesk Classic reporting?
Only administrators can create reports in Zendesk Classic reporting. To create a report, navigate to the Admin Center, select Account, then Tools > Reports, and click Add report. You'll need to enter a report title, set the reporting period, and…
What are the standard reports available in Zendesk Classic reporting?
Zendesk Classic reporting offers a set of standard reports to help manage day-to-day support activities. These include Backlog Evolution, High & Urgent Priority Tickets, Incident Evolution, Resolution Times, and Ticket Priorities. Each report…
How can I export reports in Zendesk Classic reporting?
In Zendesk Classic reporting, administrators can export reports as CSV or XML files. To export a report, go to the Admin Center, select Account, then Tools > Reports, choose a report, and select the desired file format. The files are immediately…
What conditions can I use to build data series in Zendesk Classic reports?
In Zendesk Classic reporting, you can build data series using various conditions such as ticket status, priority, type, group, assignee, organization, tags, ticket channel, resolution time, and more. These conditions help filter and display…
How do I delete a report in Zendesk Classic reporting?
Only administrators have the ability to delete reports in Zendesk Classic reporting. To delete a report, go to the Admin Center, select Account, then Tools > Reports, locate the report you wish to delete, and select Edit. From there, you can choose…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
