Standard Field Mappings for Zendesk to Salesforce Sync
What are the standard field mappings for Zendesk to Salesforce sync?
When the ticket sync package is installed, Zendesk automatically maps most standard ticket fields to Salesforce case fields. These include fields like Type, Priority, Status, and more. Some fields, such as Type, Priority, and Status, can have their mappings changed, while others cannot.
It's important not to change the Zendesk ticket field type, as this may cause the sync to fail. For a complete list of standard field mappings, refer to theoriginal help documentation.
More related questions
How do I set up ticket sync from Zendesk to Salesforce?
Setting up ticket sync from Zendesk to Salesforce involves several steps to ensure seamless integration. First, you need to set up the Zendesk for Salesforce integration and create a Salesforce Record Type. Then, install the ticket sync package in…
What are the important considerations for Zendesk to Salesforce ticket sync?
Before setting up ticket sync from Zendesk to Salesforce, there are a few important considerations to keep in mind. Zendesk ticket attachments do not sync to Salesforce, and closed tickets will not sync either. If a ticket is closed and hasn't…
How can I configure custom field mappings for Zendesk to Salesforce sync?
To configure custom field mappings for Zendesk to Salesforce sync, you need to map Zendesk ticket fields to Salesforce case fields. This is done in the Zendesk Admin Center under the Ticket Sync settings. You can map various field types, but some…
What are the steps to check if ticket sync is successfully installed?
To verify if the ticket sync is successfully installed, go to Salesforce > Setup > Deployment Status and check for a deployment time corresponding to the package installation. If the deployment failed, Salesforce will provide detailed errors that…
How do I configure organization matching for Zendesk to Salesforce sync?
Configuring organization matching for Zendesk to Salesforce sync involves setting criteria for how Zendesk organizations are matched to Salesforce accounts. If your Account to Organization data sync is disabled, default matching criteria are used….
How can I configure ticket requester matching for Zendesk to Salesforce sync?
To configure ticket requester matching for Zendesk to Salesforce sync, you can set criteria for matching Zendesk ticket requesters to Salesforce contacts or leads. If your Contact or Lead to User data sync is disabled, default criteria are used. If…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
