Configuring Organization Matching for Zendesk Sync
How do I configure organization matching for Zendesk to Salesforce sync?
Configuring organization matching for Zendesk to Salesforce sync involves setting criteria for how Zendesk organizations are matched to Salesforce accounts. If your Account to Organization data sync is disabled, default matching criteria are used. If enabled, custom criteria can be configured.
Options include syncing to existing accounts or creating new ones if no match is found. Ensure required fields on Salesforce accounts are populated from Zendesk organizations. For more details, see theoriginal help documentation.
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