Sorting Promoted Articles on Help Center Home Page
How are promoted articles sorted on the Help Center home page?
Promoted articles on the Help Center home page are sorted using the "Absolute Positional Order" method. This means they are organized based on three factors: the position of the Category, the position of the Section within that Category, and finally, the position of the Article within its Section.
To see how this works, you can navigate to your Help Center, go to Articles, and then Arrange articles. By expanding each Category and Section, you can visualize the order in which promoted articles will appear from top to bottom. For more details, you can refer to the originalZendesk article.
More related questions
Can I rename 'Promoted articles' to 'Recently updated'?
Yes, you can rename 'Promoted articles' to 'Recently updated' by modifying the home_page.hbs template. Simply replace the code within the curly braces, like this:<h2>{{t 'promoted_articles'}}</h2>, with 'Recently updated'. However, if your Help…
Why do promoted articles appear differently on the home page and Arrange articles page?
Promoted articles appear at the top of their sections on the home page, but this doesn't change their order in the Arrange articles page. When you promote an article, it moves to the top of the list within its section and is marked with a star, but…
What is the Absolute Positional Order method in Zendesk?
The Absolute Positional Order method is used to sort promoted articles on the Help Center home page. It organizes articles based on the position of their Category, the Section within that Category, and the Article within its Section. This method…
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