Promoted Articles Order: Home Page vs Arrange Articles
Why do promoted articles appear differently on the home page and Arrange articles page?
Promoted articles appear at the top of their sections on the home page, but this doesn't change their order in the Arrange articles page. When you promote an article, it moves to the top of the list within its section and is marked with a star, but the overall arrangement remains as you set it.
In the Help Center section, promoted articles have their own space, appearing front and center. However, when you view all articles in a section, they appear in the order you arranged them, just with a star. You can choose to arrange sections automatically or manually. For more information, refer to the article on organizing knowledge base content in categories and sections.
More related questions
How are promoted articles sorted on the Help Center home page?
Promoted articles on the Help Center home page are sorted using the "Absolute Positional Order" method. This means they are organized based on three factors: the position of the Category, the position of the Section within that Category, and…
Can I rename 'Promoted articles' to 'Recently updated'?
Yes, you can rename 'Promoted articles' to 'Recently updated' by modifying the home_page.hbs template. Simply replace the code within the curly braces, like this:<h2>{{t 'promoted_articles'}}</h2>, with 'Recently updated'. However, if your Help…
What is the Absolute Positional Order method in Zendesk?
The Absolute Positional Order method is used to sort promoted articles on the Help Center home page. It organizes articles based on the position of their Category, the Section within that Category, and the Article within its Section. This method…
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