Sorting by Ticket ID or Date in Zendesk Explore
How can I sort by Ticket ID or date created in Zendesk Explore?
Sorting by Ticket ID or date created in Zendesk Explore can be tricky, but there are workarounds.
You can create a metric that calculates the days since a ticket was created and sort by that metric in descending order. This method allows you to effectively sort by date or Ticket ID, even if direct options are not available.
More related questions
How can I sort results in Zendesk Explore using result manipulation?
You can sort results in Zendesk Explore using the result manipulation menu. This menu offers several sorting options, including alphabetical, numeric, and advanced sorting. To access these options, navigate to the Sort section of the result…
How do I sort results in tables in Zendesk Explore?
Sorting results in tables in Zendesk Explore is straightforward. You can sort by clicking the table header of any metric you've added to the report. When you click a table header, the column is sorted in ascending order on the first click,…
Can I sort by multiple columns in Zendesk Explore?
Unfortunately, sorting by multiple columns simultaneously in Zendesk Explore is not possible. You can only sort by one metric at a time. If you need to sort by multiple criteria, you might need to adjust your report setup or use the advanced…
How can I remove sorting from a column in Zendesk Explore?
Removing sorting from a column in Zendesk Explore is easy. Simply click the table header of the metric three times. The first click sorts the column in ascending order, the second click sorts it in descending order, and the third click removes the…
Why does my sort order change when moving a query to a dashboard in Zendesk Explore?
If your sort order changes when moving a query to a dashboard, it might be due to unsaved changes or unpublished dashboard updates. Ensure that any changes made to the query are saved, and then publish the dashboard changes. Refreshing your browser…
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