Sorting Results in Zendesk Explore: Result Manipulation
How can I sort results in Zendesk Explore using result manipulation?
You can sort results in Zendesk Explore using the result manipulation menu. This menu offers several sorting options, including alphabetical, numeric, and advanced sorting.
To access these options, navigate to the Sort section of the result manipulation menu. You can choose to sort alphabetically (A-Z or Z-A) or numerically (ascending or descending). The advanced option allows you to sort by a specific metric, choose the order (ascending or descending), and decide whether to calculate sorting on rows, columns, or a selected attribute. Additionally, you can sort based on aggregate values or include totals/subtotals in the sort. For more details, check out theoriginal documentation.
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Unfortunately, sorting by multiple columns simultaneously in Zendesk Explore is not possible. You can only sort by one metric at a time. If you need to sort by multiple criteria, you might need to adjust your report setup or use the advanced…
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Why does my sort order change when moving a query to a dashboard in Zendesk Explore?
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Sorting by Ticket ID or date created in Zendesk Explore can be tricky, but there are workarounds. You can create a metric that calculates the days since a ticket was created and sort by that metric in descending order. This method allows you to…
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