Skill Level for Reporting Tickets by Group in Zendesk
What skill level is required to create a report on tickets by group per month?
Creating a report on tickets by group per month in Zendesk requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore and have some experience with creating reports.
The process involves selecting the appropriate dataset, adding metrics and attributes, and possibly customizing the visualization. If you're new to Zendesk Explore, you might want to familiarize yourself with its basic functions before attempting this recipe.
More related questions
How can I report on tickets created by group per month in Zendesk?
To report on tickets created by group per month in Zendesk, you can use the Explore recipe provided. This involves creating a report in Zendesk Explore that tracks the monthly count of tickets assigned within a specific group. You'll need Zendesk…
What permissions are needed to create a Zendesk report on tickets by group?
To create a Zendesk report on tickets by group, you need Editor or Admin permissions in Zendesk Explore. These permissions allow you to access the necessary datasets and tools to build and customize reports. If you don't have these permissions, you…
Can I customize the visualization of my Zendesk ticket report?
Yes, you can customize the visualization of your Zendesk ticket report. After setting up your report with the necessary metrics and attributes, you can change the visualization type to best convey your insights. By default, Zendesk Explore uses a…
How do I select specific groups in my Zendesk ticket report?
To select specific groups in your Zendesk ticket report, use the report visualization interface. You can select a single group by clicking its name in the upper-left of the report visualization. For multiple groups, hold CTRL on Windows or OPTION…
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