To report on tickets created by group per month in Zendesk, you can use the Explore recipe provided. This involves creating a report in Zendesk Explore that tracks the monthly count of tickets assigned within a specific group.
You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Start by clicking the Reports icon in Zendesk Explore, then create a new report using the Support - Tickets dataset. Add metrics and attributes such as Ticket group, Ticket created - Year, and Ticket created - Month to build your report. You can also customize the visualization to best convey your insights. For more details, check out theoriginal guide.
Creating a report on tickets by group per month in Zendesk requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore and have some experience with creating reports. The process involves selecting the…
To create a Zendesk report on tickets by group, you need Editor or Admin permissions in Zendesk Explore. These permissions allow you to access the necessary datasets and tools to build and customize reports. If you don't have these permissions, you…
Yes, you can customize the visualization of your Zendesk ticket report. After setting up your report with the necessary metrics and attributes, you can change the visualization type to best convey your insights. By default, Zendesk Explore uses a…
To select specific groups in your Zendesk ticket report, use the report visualization interface. You can select a single group by clicking its name in the upper-left of the report visualization. For multiple groups, hold CTRL on Windows or OPTION…