Setting Up Timezones for 24/7 Support in Zendesk WFM
How do I set up timezones for 24/7 support in Zendesk WFM?
Setting up timezones in Zendesk WFM is essential for aligning shifts with your team's availability, especially for 24/7 support. You can choose the correct timezone and work week calendar to ensure automations function correctly. To verify or change your timezone, navigate to the Time section in the Zendesk WFM web app. For more information, see the section onmanaging timezones.
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