Creating General Tasks in Zendesk WFM
How do I create general tasks in Zendesk WFM?
Creating general tasks in Zendesk WFM allows you to account for non-ticketing work like breaks, meetings, or training sessions. These tasks, along with ticket work, help define your staffing forecast and appear in agent activity timelines and reports. To set up general tasks, navigate to the General tasks section in the Zendesk WFM web app. For more details, see the section oncreating general tasks.
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