Setting Up Multiple Sign-In Options for Zendesk End Users
How can end users have multiple sign-in options in Zendesk?
End users can be given multiple sign-in options by configuring the authentication settings in Zendesk's Admin Center. First, add your SSO configurations to the Single sign-on page and ensure the 'Show button when users sign in' option is selected.
Then, go to Security > End user authentication in the Admin Center. Here, you can enable Zendesk authentication for email and password sign-ins and select external authentication for SSO options. You can also choose social logins like Google, Microsoft, Facebook, or X. Finally, select 'Let them choose' for how end users sign in and save your settings.
More related questions
What are the different sign-in options available in Zendesk?
Zendesk offers multiple ways to authenticate both team members and end users, providing flexibility to meet different security requirements. You can configure the sign-in experience to allow users to choose from various authentication methods, such…
How can I give team members multiple ways to sign in to Zendesk?
To provide team members with multiple sign-in options, you need to configure the authentication settings in Zendesk's Admin Center. Start by adding your SSO configurations to the Single sign-on page and ensure the 'Show button when users sign in'…
What does 'Let them choose' mean in Zendesk sign-in options?
'Let them choose' is a configuration option in Zendesk that allows users to select from any active authentication methods when signing in. This means that if you have multiple sign-in options enabled, such as SSO and email/password, users can…
How do I enable SSO for Zendesk team members?
To enable SSO for Zendesk team members, you need to configure the SSO settings in the Admin Center. Start by adding your SSO configuration to the Single sign-on page and ensure the 'Show button when users sign in' option is selected. Next, go to…
Can I use social logins for Zendesk end users?
Yes, you can enable social logins for Zendesk end users, providing them with additional sign-in options. To do this, configure the authentication settings in the Admin Center by adding your SSO configurations to the Single sign-on page. Then,…
What is the 'Redirect to SSO' option in Zendesk?
The 'Redirect to SSO' option in Zendesk is a configuration setting that forces users to authenticate using the primary SSO configuration. When this option is selected, users will not see additional sign-in options, even if other authentication…
How can I troubleshoot issues with Zendesk SSO?
If you're experiencing issues with Zendesk SSO, there are a few steps you can take to troubleshoot. First, ensure that your SSO configuration is correctly set up in the Admin Center and that the 'Show button when users sign in' option is selected….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
