Setting Up Feedback Surveys in Zendesk QA
How do I set up a feedback survey in Zendesk QA?
Setting up a feedback survey in Zendesk QA is straightforward. First, click your profile in the bottom left corner and select Settings. Then, open the Surveys page to set up a new survey and save it. Proceed to the Delivery step in the survey setup flow, select the Zendesk connection for embedded surveys, and choose 'Embedded snippet + email follow up' from the Deliver via dropdown. Finally, click Preview to confirm and copy the code.
For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
What are trigger conditions in Zendesk QA surveys?
Trigger conditions in Zendesk QA surveys determine when follow-up surveys are sent. To add these conditions, go to Zendesk Admin Center > Objects and rules > Triggers. Open the relevant trigger, such as 'Notify requester and CCs of comment update',…
How can I set up optional follow-up surveys in Zendesk QA?
Optional follow-up surveys in Zendesk QA can be set up by adding condition triggers. In the survey setup flow, go to the Delivery step and select your Zendesk connection. Click 'Add rule' to specify when follow-up surveys should be sent. These…
How do I maintain surveys in Zendesk QA?
Maintaining surveys in Zendesk QA involves updating the embedded code whenever changes are made. If you modify a survey, copy the new code from the Zendesk QA survey setup and replace it in the Zendesk email template. Additionally, if a survey is…
Who can set up feedback surveys in Zendesk QA?
In Zendesk QA, feedback surveys can be set up by Admins and Account Managers. These roles have the necessary permissions to configure and manage surveys, ensuring that customer feedback is effectively collected and utilized.
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