Understanding Trigger Conditions in Zendesk QA
What are trigger conditions in Zendesk QA surveys?
Trigger conditions in Zendesk QA surveys determine when follow-up surveys are sent. To add these conditions, go to Zendesk Admin Center > Objects and rules > Triggers. Open the relevant trigger, such as 'Notify requester and CCs of comment update', and find the Email body field. Copy the embedded code snippet below the #{{ticket.latestcommenthtml}} and click Save.
Remember to publish the survey in Zendesk QA to activate these triggers.
More related questions
How do I set up a feedback survey in Zendesk QA?
Setting up a feedback survey in Zendesk QA is straightforward. First, click your profile in the bottom left corner and select Settings. Then, open the Surveys page to set up a new survey and save it. Proceed to the Delivery step in the survey setup…
How can I set up optional follow-up surveys in Zendesk QA?
Optional follow-up surveys in Zendesk QA can be set up by adding condition triggers. In the survey setup flow, go to the Delivery step and select your Zendesk connection. Click 'Add rule' to specify when follow-up surveys should be sent. These…
How do I maintain surveys in Zendesk QA?
Maintaining surveys in Zendesk QA involves updating the embedded code whenever changes are made. If you modify a survey, copy the new code from the Zendesk QA survey setup and replace it in the Zendesk email template. Additionally, if a survey is…
Who can set up feedback surveys in Zendesk QA?
In Zendesk QA, feedback surveys can be set up by Admins and Account Managers. These roles have the necessary permissions to configure and manage surveys, ensuring that customer feedback is effectively collected and utilized.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
