Setting Up a Public Facebook Channel in Zendesk
How can I set up a public Facebook channel in Zendesk?
Setting up a public Facebook channel in Zendesk allows you to convert Facebook messages into tickets that your agents can manage. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Messaging and social > Facebook Pages. From there, you can add your Facebook Page by entering your credentials and granting Zendesk access to your account.
Once your Facebook Page is connected, you can adjust settings to control how messages are handled. This setup is available for all Zendesk Suite and Zendesk Support customers, with varying levels of support for public and private messages depending on your plan. For more details, check out the originalZendesk article.
More related questions
What are the differences in Facebook integration between Zendesk Support and Suite plans?
Zendesk Support and Suite plans offer different levels of Facebook integration. Zendesk Support plans allow you to connect one Facebook Page, but only public messages are supported. Private messages are not included. On the other hand, Zendesk…
How does the public Facebook channel work in Zendesk?
The public Facebook channel in Zendesk allows businesses to manage interactions on their Facebook Pages by converting them into tickets. When a user posts on your Facebook Page, a ticket is created in Zendesk. Agents can then respond to these posts…
Can I add multiple Facebook Pages to my Zendesk account?
Yes, you can add multiple Facebook Pages to your Zendesk account, but this depends on your plan. Zendesk Suite plans allow you to connect up to 15 Facebook Pages, while Zendesk Support plans are limited to one Page. To add another Facebook Page, go…
How can I manage Facebook tickets with business rules in Zendesk?
Managing Facebook tickets with business rules in Zendesk allows you to streamline your workflow. You can set up views, automations, and triggers to handle Facebook tickets just like any other tickets in Zendesk. There are specific conditions for…
What settings can I update for my public Facebook channel in Zendesk?
After setting up your public Facebook channel in Zendesk, you can update various settings to customize how messages are handled. These settings include converting Wall posts to tickets, adding comments to existing tickets, and creating new tickets…
How do I ensure Facebook ads comments create tickets in Zendesk?
To ensure comments on your Facebook ads create tickets in Zendesk, you need to enable the setting for unpublished posts, also known as dark posts. This setting allows Facebook ads to convert into tickets, ensuring you don't miss any customer…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
