Yes, you can add multiple Facebook Pages to your Zendesk account, but this depends on your plan. Zendesk Suite plans allow you to connect up to 15 Facebook Pages, while Zendesk Support plans are limited to one Page.
To add another Facebook Page, go to the Admin Center, click on Channels, and select Messaging and social > Facebook Pages. You can then add new Pages by entering your Facebook credentials and selecting the Pages you want to connect. Keep in mind that Facebook limits traffic from external sources, so ensure your account doesn't make too many requests.
Setting up a public Facebook channel in Zendesk allows you to convert Facebook messages into tickets that your agents can manage. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Messaging and social > Facebook…
Zendesk Support and Suite plans offer different levels of Facebook integration. Zendesk Support plans allow you to connect one Facebook Page, but only public messages are supported. Private messages are not included. On the other hand, Zendesk…
The public Facebook channel in Zendesk allows businesses to manage interactions on their Facebook Pages by converting them into tickets. When a user posts on your Facebook Page, a ticket is created in Zendesk. Agents can then respond to these posts…
Managing Facebook tickets with business rules in Zendesk allows you to streamline your workflow. You can set up views, automations, and triggers to handle Facebook tickets just like any other tickets in Zendesk. There are specific conditions for…
After setting up your public Facebook channel in Zendesk, you can update various settings to customize how messages are handled. These settings include converting Wall posts to tickets, adding comments to existing tickets, and creating new tickets…
To ensure comments on your Facebook ads create tickets in Zendesk, you need to enable the setting for unpublished posts, also known as dark posts. This setting allows Facebook ads to convert into tickets, ensuring you don't miss any customer…