Set Up IVR for Zendesk Talk Information Line
Can I set up an IVR for a Zendesk Talk information line?
Yes, you can set up an IVR for a Zendesk Talk information line if you want the message to repeat. This involves configuring an IVR with no options selected.
The IVR message will play three times and then hang up if no options are selected. This is an alternative to the standard setup where the message plays once and disconnects. This option is useful if you want to ensure callers have multiple opportunities to hear the information.
More related questions
How do I set up a Zendesk Talk phone number as an information line only?
To set up a Zendesk Talk phone number as an information line only, you need to follow a specific workflow. This involves creating a voicemail message that plays when someone calls, and then automatically disconnecting the call. First, ensure you…
What are the prerequisites for setting up a Zendesk Talk information line?
Before setting up a Zendesk Talk phone number as an information line, you need to meet certain prerequisites. You must have an administrator role in Support and be on a Talk Team plan or higher. If you're unsure about your plan level, contact the…
How do I create a dummy group in Zendesk Talk?
Creating a dummy group in Zendesk Talk is a crucial step in setting up an information line. This group should not have any agents assigned to it. To create a dummy group, go to your account settings and set up a new group. Make sure no agents are…
How do I configure routing for a Zendesk Talk information line?
Configuring routing is essential for setting up a Zendesk Talk information line. This involves directing calls to a dummy group and setting up the voicemail message. In the Admin Center, navigate to the Channels icon, then select Talk and email >…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
