Configure Routing for Zendesk Talk Info Line
How do I configure routing for a Zendesk Talk information line?
Configuring routing is essential for setting up a Zendesk Talk information line. This involves directing calls to a dummy group and setting up the voicemail message.
In the Admin Center, navigate to the Channels icon, then select Talk and email > Talk. Under the Routing tab, select Always route calls and enable Group Routing to the dummy group. This ensures that calls are directed to the dummy group, where the voicemail message will play and the call will disconnect. For more detailed steps, refer to theoriginal link.
More related questions
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To set up a Zendesk Talk phone number as an information line only, you need to follow a specific workflow. This involves creating a voicemail message that plays when someone calls, and then automatically disconnecting the call. First, ensure you…
What are the prerequisites for setting up a Zendesk Talk information line?
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Can I set up an IVR for a Zendesk Talk information line?
Yes, you can set up an IVR for a Zendesk Talk information line if you want the message to repeat. This involves configuring an IVR with no options selected. The IVR message will play three times and then hang up if no options are selected. This is…
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